Refund policy
We want you to love your purchase! If something isn’t right, please reach out within 14 days of delivery—we’ll do our best to make it right.
Order Issues & Damaged Items
If your item arrives damaged or there’s a mistake on our end, we’ll replace it free of charge.
Email us at: info@ienstudio.com
Return Options
Items must be unworn, unwashed, and free of stains, odors, or pet hair.
1. Store Credit
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Full product price refunded as store credit (excluding original shipping)
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Valid for 6 months and can be used sitewide
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Customer is responsible for return shipping
2. Refund to Original Payment
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A $15 restocking fee per item applies
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Customer is responsible for return shipping
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Refund issued to original payment method (minus restocking and original shipping costs)
Exchanges
We accept exchanges for the same item in a different size.
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Customer covers return and replacement shipping
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No restocking fee
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Limit of one exchange per order
Non-Returnable Items
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Personalized or custom-made items
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Final sale or items marked 30% off or more
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Accessories and drinkware